max188Frequently Asked Questions

If you forget your max188 password, go to the login page and click the "Forgot password?" link. Enter the email address or username associated with your account. We will send a password-reset link to your registered email. Click the link and follow the instructions to create a new password. The link is valid for one hour. If you do not receive the email within subject to verification, check your spam folder or contact our support team via live chat. If you have lost access to your registered email, our support team can verify your identity and help you regain access to your account.

KYC (Know Your Customer) verification on max188 requires a government-issued ID and a proof of address. Your ID must be a valid national identity card (KTP), passport, or driver's license. The proof of address can be a recent utility bill, bank statement, or official letter dated within the last three months and showing your name and residential address. Upload clear photographs of both documents during the verification process. Our team reviews submissions within 24 hours. If your documents are unclear or information does not match your profile, we will request resubmission. Verification is required before your first withdrawal. Users across Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification requirements.

max188 does not charge a deposit or withdrawal fee on your transactions. However, your payment provider (such as your bank or mobile wallet) may apply a fee depending on your payment method. For example, a bank transfer via BCA, e-wallet, or mobile banking may incur a small transfer fee from your bank. Mobile wallets like local payment, online payment, e-wallet, and mobile banking typically process transfers without charge to you. local payment and online payment transactions are also free from max188's side. Any fees charged by your bank or wallet provider are separate from max188 and depend on your provider's policies. You can check typical fees with your payment provider before depositing or withdrawing. All transaction amounts in our system are shown before any third-party fees are applied.

Yes, max188 supports bank transfers from e-wallet, mobile banking, local payment, and online payment. You can deposit or withdraw using a virtual account (VA) issued by any of these banks. During deposit, we generate a unique VA number tied to your account. Transfer the funds from your bank account to that VA number. The transfer typically reflects in your max188 account within a few minutes. For withdrawal, we process your request to your registered bank account. Withdrawal funds return to the same bank account used for your deposit. Processing timelines vary—some transfers complete within subject to verification, while others may take up to one business day, depending on bank processing times. Verify the VA number carefully before sending funds. If a transfer does not credit within the expected timeframe, contact our support team with your bank confirmation receipt.

max188 offers coverage of major football leagues and tournaments, including Indonesia's Liga 1, Piala Indonesia, and Piala AFF. We also cover international tournaments such as the Champions League, Premier League, La Liga, Serie A, and Bundesliga. Markets include match outcomes, over/under goals, Asian handicap, correct score, and live in-play betting. Beyond football, we list markets on cricket tournaments, badminton championships, MotoGP racing, and esports competitions such as Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are also available. Available markets may expand during major tournaments, particularly around Piala AFF and domestic league seasons.

New accounts on max188 are eligible for a welcome offer upon first deposit. The offer structure and terms vary and are subject to change. Typical welcome offers may include a match bonus on your initial deposit or free-play credits for specific games. To claim the offer, log into your account after opening it, make your first qualifying deposit, and the bonus will be credited (or you may need to manually claim it from the promotions section). All offers carry specific terms: you may need to wager the bonus a certain number of times before withdrawing, the offer may apply only to certain game categories, and it may be limited to a defined timeframe. Read the specific terms of the active welcome offer before claiming to understand eligibility, expiry, and any restrictions. Our support team can explain the current offer details if you have questions.

You can reach our support team by email by using the contact email displayed on our website. When you send an inquiry, include your max188 username, the subject of your issue, and a clear description of what you need help with. Our support team aims to respond to all emails within 24 business hours (Monday–Friday). Response times may be longer during public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi. For urgent issues, use our live chat feature (available 10 AM–11 PM Indonesia time daily) or contact us via WhatsApp. Email is ideal for detailed requests, documentation uploads, or account-security matters. Be sure to check your spam folder if you do not receive a response within 24 hours.

To request deletion of your personal data from max188, contact our support team via email and mark your request clearly as a "Data Deletion Request" or "GDPR Request" (if applicable). Provide your username or the email address associated with your account. We will acknowledge your request within 24 hours and begin our review. Data deletion is subject to legal holds—we must retain records for dispute resolution, regulatory compliance, and anti-money-laundering investigations. After the legally required retention period, we will delete your personal data, though anonymized transaction logs may be kept for platform auditing. The process typically takes 10–30 days depending on the scope of the request. You will receive confirmation once deletion is complete. Some data may not be deletable due to regulatory requirements; our team will explain any limitations.